With the Managed Services approach, Fink IT-Solutions offers all-round support for your solutions - from strategy and planning to the operational management of the implemented SAP and EIM solutions. To this end, we work with our customers to develop IT and specialist department strategies, which are then implemented according to prioritisation. Our service managers take care of the overall coordination. This includes targeted monitoring on the part of Fink IT-Solutions and, if necessary, also on the part of the customer, so that the set goals can be achieved in terms of time and budget. With our change management, we also take care of your release changes or updates.
Our consultants and developers are highly qualified both professionally and methodically and apply best-practice approaches and standards such as IT Infrastructure Library (ITIL), IT Service Management (ITSM), Prince2 and International Project Management Association (IPMA).
The following products are covered by our service:
- Verwalteter Dienst OpenText Archiv
- Verwaltete Dienstleistung OpenText Document Pipeline
- Verwalteter Dienst OpenText OTDS
- Verwalteter Dienst OpenText Viewer
- Verwalteter Dienst OpenText Content Server
- Verwalteter Dienst OpenText OCR
- Verwalteter Dienst OpenText App Works
- Verwaltete Dienstleistung OpenText CCE (StreamServce)
- Anwendungsunterstützung SAP
- Anwendungsunterstützung OpenText Content Servcer
- Anwendungsunterstützung OpenText Clients
- Anwendungsunterstützung OpenText TCP
- Anwendungsunterstützung OpenText CCE (Stream Serve)
- Anwendungsunterstützung Neptune DXP
Managed Service Support Types
In the area of managed services, Fink IT-Solution offers you various types of support - you can choose the package that is best for you or a combination.